another ludicrous decisions by those idiots at mydeposits

mydeposits yet again prove that the rules of their own making are there for their own breaking.

Firstly. how on earth can they allow a tenant to lodge a dispute 6 months (yes, 6 months) after moving out?
They can, because they can.
Another stupid dispute which you spend time and in this case your own money, only to lose again.

Scenario
Two nice tenants rented a flat. They serve notice and get a pre-checkout inspection done. The pre-checkout report which they signed, states the fridge and the oven needs cleaning.
On the day of checkout everything is in order except in our view the fridge and the oven was still dirty so we make a not unreasonable deduction for the cleaning of £45.

The mother of the tenants complains saying she cleaned it. Well, sorry to appear rude, but just because mummy cleaned it, doesnt mean it was clean does it?

Six months backwards and forwards over the £45. Some would say just give the thing over, its cost more in our time taking phonecalls and dealing with it, but sometimes you have to say no, you believe in what you believe.

Again, it is rare we make deductions without just cause, and on this occassion, we felt justified.

mydeposits (now affectionately referred to as mydumbmuppets) breach their own rules in enabling the tenant to lodge a dispute so long after they move out.

We had to therefore pay over the disputed amount out of our own funds as we had already paid the cleaning contractor.

Amongs the ridiculous reasons for favouring with mummy, was this:

"that following research on the internet Steadfast Property Management and their cleaning contractor were linked and therefore had a conflict of interest".

Oh my god! How stupid and inept are these people? Our cleaning contractor is a subcontractor who we regularly use LIKE MOST LETTING AGENTS to carry out their cleaning. Our contractor chooses under the "useful links" section of their website to have our own website listed. Where is the conflict of interest here?

Those who have been to our shop will have seen our wall display which states
Steadfast Property Management
Steadfast Doors and Windows
Steadfast (wait for it...)Cleaning Services!

Yes, we do cleaning but due to being ethical and reasonable we do not use Steadfast Cleaning Services in situations of tenant disputes for precisely the reason that we do not wish to be accused of conflict of interest. We use a tried and tested and trusted local cleaning company.

mydeposits, in future I will track down a cleaning company at least 150 miles away or perhaps in another country just so you do not think there is a conflict of interest. What kind of dumb decision is this? Your "research on the internet" clearly is wrong, you make stupid assumptions and just one phone call had you been bothered would have clarified matters.

As I say in an earlier blog, you live and learn by experiences.

Yet again, I want to stress that the occassions where we deduct from deposits are rare and we are reasonable and sensible but that fridge and oven was dirty mummy dearest but you win this one due to an incompetent adjudicator at my deposits. Well done x